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Talent Services, Senior Manager - ELE Talent and Regulatory Compliance


Talent Services, Senior Manager - ELE Talent and Regulatory Compliance

Talent Services, Senior Manager - ELE Talent and Regulatory Compliance

Deloitte
San Antonio, TX 78232

Job details

Job Type

Full-time
The role has oversight for multiple process areas within US Employee Lifecycle Events including Talent Compliance and Regulatory Compliance areas. Delivers a high volume of transactional services that are strongly aligned with the Talent Services (TS) channel strategy. The role supports the US ELE Geography Leader in overall management and leadership of ELE services in support of the US geography.

The role functions as a strategic advisor and liaison, interacting with other areas of TS, Enabling Areas, and the Businesses as needed. Directly responsible for team management, oversight and quality of the team's activities. Leading this team requires the ability to manage and set direction virtually.

The role is focused on creating, building and implementing effective, efficient, and consistent operational processes within ELE. Responsible for driving continuous process efficiencies, leveraging process and technology improvements and ensuring optimal utilization of all resources. Coordinates activities with US and USI ELE teams. Handles all escalations and interfaces with leadership on escalation resolution. Strong ability to troubleshoot and implement solutions to ensure consistent quality of service delivery.

Strong human resources operational knowledge and ability to influence others in decision making.

Work you'll do
  • Creates, builds and implements effective, efficient, and consistent operationally mature processes within ELE. Responsible for process efficiencies, leveraging process and technology improvements and ensuring optimal utilization of all resources.
  • Interfaces with leadership on escalation resolution and has a strong ability to troubleshoot and implement solutions to ensure consistent quality of service delivery.
  • Fosters and maintains positive relationships within Talent Organization and customer base, serving as an interface between internal and external customers and functional team members to ensure effective delivery of Employee Lifecycle Events processes.
  • Accountable for the quality and integrity of the data maintained by the Employee Lifecycle Events teams.
  • Analyzes operational performance and client satisfaction against established metrics.
  • Oversees resource allocation within the Employee Lifecycle Events Compliance teams. Works with the leads and operational support staff to meet Service Level Agreements (SLAs).
  • Works with the Employee Lifecycle Events managers and staff to resolve complex issues within the team and make final decisions related to these issues.
  • Manages, mentors and develops direct reports, team and quality of work (e.g., provide one-on-one coaching and counseling and identify career / professional development opportunities for team members). Creates cross-skilling opportunities for team members.
  • Advocates for and participates in continuous improvement workshops and projects.

The Team

The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience, and seize every moment to grow. The ELE Compliance team focuses on providing support to our key stakeholders within and outside of Talent in the following process areas: worker's compensation, unemployment claims, promotion agreements, personnel file maintenance, federal background investigations, rehire eligibility, name change and other data confirmation updates, supporting Talent policy activities such as nepotism and outside employment and activity.

Qualifications

Required:
  • 10+ years of related experience
  • Knowledge of the Talent management lifecycle (hire to retire) and all the associated data flows
  • Knowledge of call center or shared services environment
  • Problem / issue identification and resolution, project management, communication and presentation skills for both internal and external audiences
  • Demonstrated progressive growth and increased accountability over time
  • Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion
  • Excellent people management and leadership skills
  • Experience in working with senior leaders to determine organizational needs
  • Excellent project management and senior-level facilitation skills
  • Technology:
    • Human Resources Information Systems (HRIS) experience
    • Applicant Tracking System (ATS) experience
    • Case Management System experience

Preferred:
  • SAP and/or SAP Success Factors experience
  • Salesforce and Snow experience
  • Project Management Professional (PMP) certification

EA_TALENT_ExpHire

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Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21450840


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